Public Power Company Reviews

I reached out about a complaint and... yeah, still nothing. Thought I’d hear back by now, but it’s been slow. A bit frustrating, honestly. Just waiting for someone to actually reply...

Just a heads up if you ever need help with your account: don’t expect much. I reached out to customer service a few different times and basically got nowhere. The waits were long, the answers were vague, and when they said someone would follow up, nobody ever did. It’s really frustrating when you’re just trying to get a simple issue handled.

I’m still waiting on my refund, and it’s been a bit frustrating. I expected clearer instructions on what to do next or how long the process would take, but I haven’t really had much guidance

Dealing with collections has been a real hassle. The whole process felt frustrating and way more stressful than it should’ve been, almost like... I don’t know, just not something I’d want to deal with again.

I set up autopay thinking I wouldn’t have to deal with it anymore, but my payments still didn’t go through correctly. I ended up having to call and sort it out myself, which was really frustrating. On top of that, the reminders felt way too aggressive, especially when I had already tried to make sure everything was handled automatically. Annoying overall.

Had a salesperson show up at my door and they just would not leave my porch, even after I made it clear I wasn’t interested. It’s frustrating because companies seem to find these little policy loopholes that let people keep bothering you at home, while the customer is stuck feeling uncomfortable trying to get them to go away...

Canceling was a hassle. I figured it would take maybe 5 minutes, but it felt like I spent closer to 30 or 40 minutes going back and forth just to get it done

I can get into my account sometimes, but it keeps timing out whenever I try to view my bill. I also had to reset my password, and that took way longer than it should have. It’s not the absolute worst experience, but it’s disappointing when all I’m trying to do is pay my bill and move on.

I was excited to switch over and, to be fair, the service seemed like it had a lot of potential at first. But the actual process was frustrating, emails were slow to come through, and my start date got messed up, which made everything more stressful than it needed to be. I do think it could be a good option once things are running smoothly, but the setup experience definitely left me a bit disappointed

I’ve been with Public Power for a while now, and the main reason I haven’t bothered switching is that the rates have been steady. There haven’t been any huge surprise jumps so far, which makes it easier to plan my bills month to month.
That said, I don’t really buy into all the polished wording energy companies use about “value” and “service.” It’s not the cheapest option I’ve seen, and a few of the fees still bug me. Overall it’s been okay, just not something I’d rave about.

I barely had time to think before the sales calls started pushing me to sign up right away. Super relaxing experience, obviously. No thanks.

I signed up because the promo seemed solid at first, but once I got into the details, it was a little confusing. The savings ended up being less than I expected, which was disappointing. Customer service did explain everything, but by then it felt a bit too late for me

I was hoping for more green plan choices, but they felt a bit limited to me. The options were also kind of confusing, so I’m not totally sure I understood what each plan actually included

I had to call publicpowercompany.com with a billing question, it didn’t go as smoothly as I expected. I’m sure it could’ve been handled a lot better.
The first person I spoke with sounded annoyed almost immediately and kept talking over me while I was trying to explain the issue. I get that everyone has busy or stressful days, but it came across as kind of rude and not very professional.
They did answer my question eventually, so I’ll give them some credit for that. Still, I got off the phone feeling more frustrated than helped, which isn’t really what you want from customer service.

I had a frustrating time trying to get a straight answer about my bill. The replies felt like copy and paste and didn’t really clear anything up, so I ended up asking the same question more than once. Maybe it all makes sense on their end, but as a customer it just felt confusing and wasted my time

I signed up thinking the fixed rate was going to help me save and make things feel more predictable, but it still felt high every month and after a while I just didn’t feel like I was getting much value for what I was paying.

In the end, it wasn’t a bad experience, but it did leave me a little frustrated. The service itself was fine, nothing really stood out either way. What surprised me was seeing extra charges on my bill that I wasn’t expecting. I called support, and they did explain what everything was for, which I appreciated. I just wish those fees had been made clearer upfront so it didn’t feel like a surprise later

I signed up because the rate seemed decent, but I ended up getting hit with an early termination fee when I had to cancel. Maybe it was buried somewhere in the fine print, but it definitely wasn’t explained clearly when I joined. That’s what annoyed me the most. When I called customer service, they weren’t really helpful and just kept repeating the policy. In the end, I was stuck paying extra money I wasn’t expecting. I wouldn’t use them again.

I had a billing issue and reached out hoping to get it sorted, but I kept getting passed from one person to another. I had to explain the same situation a few times, and I never really got a clear answer or an actual fix. It was frustrating, honestly. That said, a couple of the support people were polite, so I don’t think anyone was trying to be difficult, it just felt like nobody was really taking ownership of the problem.

I tried using the website and it was a bit frustrating. Some pages took forever to load, and the menus weren’t always clear so I kept clicking around trying to find stuff. It works, but it could definitely be less confusing. Anyway.